What is early manifesting – and should you do it?
On-time manifesting is a delivery goal for every business. Find out why manifesting early isn’t good for your customers.
What is a shipping manifest?
A shipping manifest, or delivery manifest, is a document a business creates via their sending portal to summarise shipping details, including the number, size and weights of items being lodged for delivery. This gives the carrier a clear idea of what they’re collecting and is the starting point for calculating shipping charges.
You can find out more about shipping manifests here.
What is early manifesting?
Early manifesting is when you submit a shipping manifest before the goods are handed to our delivery team.
Should you manifest early?
You need to manifest on time – that is, when you hand the goods to our team for delivery.
It might seem tempting to be early – but, when it comes to manifesting, the goal is to be right on time.
How does early manifesting affect your customer’s experience?
Customer notifications and tracking are triggered at the time of manifest.
When you manifest before the parcel has left your facility the customer gets a notification to alert them it is on the way. This is not the case and creates unrealistic delivery expectations, which can result in a negative customer experience.
On-time manifesting – that is when the parcel leaves the facility, is considered the ideal for creating a positive customer delivery experience.
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